How can we help?

End Close is a continuous reconciliation and exception-management platform for high-volume payments companies. We match transactions across processors, banks, and ledgers, flag anything that doesn't line up, and help your team close the books faster. For a feature overview, see the product page.

End Close access can be granted if youbook a demo or by emailing founders@endclose.com and we'll get you set up.

The full API reference lives at endclose.com/docs. Start with Concepts for terminology, then Authentication to make your first request.

Transactions flow into data streams as records. You can create records one at a time, or bulk-load up to 1,000 per request via the bulk endpoint. Bulk operations run asynchronously - poll the bulk request status endpoint for results.

Only unreconciled records can be updated or deleted. Once a record is part of a match, its state is locked to preserve the audit trail. To modify a matched record, first delete the match - that resets both records and lets you edit them again.

You define reconciliation rules that describe the logic for matching records across streams. Rules run in priority order; the matching agent applies them as records arrive and creates matches automatically. You can check the agent's current progress via the agent status endpoint.

Yes. You can create a match directly against a pair (or group) of unreconciled records using the create match endpoint. Deleting the match resets the records to unreconciled.

Exceptions are records that either went past their reconciliation date without matching (overdue) or couldn't be matched by any rule. They carry assignees, statuses, and a discussion thread so your team can triage them like tickets. See the exceptions API for filtering and aggregates.

Run through this quick checklist:

• Both records are on the correct, active data streams for the reconciliation.
• Amounts are in the same currency and on the same sign convention (e.g. debits negative).
• Rule priority - a higher-priority rule may be consuming the record before the one you expect.
• The reconciliation's agent status isn't paused or catching up on a backlog.

If it still looks wrong, email founders@endclose.com with the record IDs and we'll investigate.

Records carry a reconciliation due date; once that passes you can call mark as overdue (or let the system do it on schedule). Overdue records trigger the record.reconciliation_overdue webhook and can be escalated into an exception.

Today we emit record.reconciled when records are matched and record.reconciliation_overdue when a record misses its reconciliation date. See Webhooks: getting started for setup and signature verification.

Yes - we ingest data from Stripe, Xero, and most major banks, plus any custom source via the API. If you need a specific connector that isn't obvious from the docs, email founders@endclose.com and we'll confirm what's available or on the roadmap.

Yes. End Close has been issued SOC 2 Type 1 and Type 2 reports by an independent auditor, and controls are continuously monitored via Vanta. For the reports, sub-processors, and policies visit our Trust Center or read the security overview.

All customer data is encrypted at rest with AES-256 and in transit via TLS. Production workloads run in a dedicated AWS account with private subnets, VPN-gated internal access, and 24/7 GuardDuty monitoring. Full details are in the security page.

Please email security@endclose.com with a description and reproduction steps. We acknowledge reports within one business day and coordinate disclosure from there.

Our full privacy policy is at endclose.com/privacy-policy. For data-subject requests (access, deletion, portability), email privacy@endclose.com.

Email founders@endclose.com from the address on file and we'll update your account. Self-serve billing is on the roadmap.

Admins can manage users from the in-product settings. If you need to transfer admin rights or recover access to an orphaned account, email founders@endclose.com.

Email founders@endclose.com and we'll arrange a full export of your records, matches, and exceptions before closing the account.

Real-time uptime and incident history is on status.endclose.com. Subscribe there to get notified of incidents as they're opened and resolved.

Email founders@endclose.com with “URGENT” in the subject. If you have a shared Slack channel with us, use that - responses are fastest there during business hours.