How can we help?
If you can't find what you're looking for, our team is always always here to help.
Browse common topics
Jump straight into the documentation for the most asked about areas of the product.
Getting started
Core concepts, key resources, and your first reconciliation.
Authentication
Generate API keys and authenticate requests against the API.
Data streams & records
Send transactions into End Close, bulk-load, and backfill history.
Reconciliations & rules
Set up automated matching rules, review matches, and manage runs.
Exceptions
Find, triage, and resolve records that couldn't be reconciled.
Webhooks
Receive real-time events when records reconcile or go overdue.
Frequently asked questions
If you don't see your question, email us - a human reads every message and we aim to reply within one business day.
Getting started
Data & reconciliation
Exceptions & troubleshooting
Webhooks & integrations
Security, privacy & compliance
Account & billing
Status & incidents
Useful links
Direct lines to the team, plus the resources customers ask for most often.
Product & account support
Questions about the product, data issues, webhooks, billing, or anything else. One business day response, Mon–Fri.
Security & vulnerability reports
Report a suspected vulnerability, request our Trust Center, or ask a compliance question.
System status
Check uptime, subscribe to incident notifications, and review recent incidents.
Trust Center
Live compliance posture, SOC 2 materials, sub-processors, and security policies.
Sales & demos
Prospective customer? Book 30 minutes with a founder to see the product end-to-end.